As part of its efforts to improve customer service, the EDQM has developed a streamlined version of its HelpDesk and FAQs platform. The new HelpDesk was redesigned on the basis of feedback received from users and now benefits from a more intuitive interface, which is expected to enhance customer support and improve user experience.

Users can access the new HelpDesk as of today to create a new account and submit their requests. A series of FAQs are also made available to users on a separate platform from the new HelpDesk, hence giving users the possibility to submit a direct enquiry.

The requests raised in the previous HelpDesk will not be migrated in the new system. Existing and open requests will be treated and will remain available for consultation in the previous HelpDesk account until at least 21 November 2020.